Frequently Asked Questions (FAQ)

Orders & Custom Merchandise

How do I place an order for custom merchandise?

You can submit your design request directly through our order form. Once we receive your details, we’ll confirm the design, pricing, and production timeline before starting your order.

Can I request a completely custom design?

Yes. We specialize in fully customized pieces. Whether you have a finished design or just an idea, we’ll work with you to bring it to life.

How long does custom merchandise take to make?

Production time varies depending on the complexity of the design, but most custom items are completed within 5–10 business days.

Do you offer bulk or wholesale orders?

Yes. Bulk pricing is available for large orders. Contact us directly for a custom quote.

What if I need changes to my design?

We offer one round of revisions at no extra cost. Additional revisions may include a small fee.

Artwork & Handmade Pieces

Are all art pieces handmade?

Yes. Every artwork and craft item is created by hand, ensuring each piece is unique.

Do you take custom art commissions?

Absolutely. You can request custom canvases, tumblers, mugs, keychains, and more. Just submit your idea through our commission form.

How long do art commissions take?

Most commissions take 1–3 weeks depending on size, detail, and current workload.

Can I request a rush order?

Rush orders may be available for an additional fee. Availability depends on our current production schedule.

Film & Photography Services

What types of film and photography services do you offer?

We provide event coverage, creative shoots, promotional videos, interviews, behind‑the‑scenes filming, and full production services for web shows and social content.

How do I book a film or photography session?

You can book through our contact form. Provide your event details, preferred date, and the type of service you need, and we’ll follow up to confirm availability.

Do you travel for shoots?

Yes. We are based in Indianapolis but can travel for projects. Travel fees may apply depending on the location.

How long does it take to receive edited photos or video?

Photo turnaround is typically 5–7 business days. Video turnaround ranges from 1–4 weeks depending on project size.

Shipping & Delivery

Do you ship merchandise?

Yes. We ship nationwide. Shipping costs are calculated at checkout.

How long does shipping take?

Standard shipping typically takes 3–7 business days after production is complete.

Can I pick up my order locally?

Local pickup in Indianapolis may be available. Contact us to confirm.

Payments & Policies

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and select digital payment options.

Are custom orders refundable?

Because custom items are made specifically for you, they are non‑refundable. If there is an issue with your order, contact us and we’ll make it right.

Do you offer refunds on services?

Service deposits are non‑refundable. Refunds for completed work are not offered, but we will address any concerns to ensure satisfaction.

1. Is this a paid opportunity?

• At this stage, the show is operating on a zero budget. Cast members will not receive upfront payment. However, participation offers exposure, networking, and the chance to be part of the first LGBTQ+ reality show filmed in Indianapolis. As the show builds an audience and secures funding, future seasons may include compensation.

2. What do I gain from being on the show?

• You’ll be part of a groundbreaking project — the first of its kind in Indianapolis.

• You’ll have the chance to share your story, build your personal brand, and grow a fan base.

• Cast members will be featured across social media, promotional campaigns, and community events.

3. How will the show be filmed?

• Filming will take place at local venues, homes, and community spaces around Indianapolis.

• The production team will handle videography, editing, and branding to ensure a professional look despite the limited budget.

• Scheduling will be flexible to accommodate cast availability.

4. Will my personal story be respected?

• Absolutely. Havvard Productions is committed to fairness, transparency, and authentic representation.

• Cast interviews and storylines will be handled with care, ensuring your voice is heard and respected.

5. How will the show reach an audience?

• The show will be distributed through YouTube, social media platforms, and community screenings.

• Marketing will focus on building a grassroots fan base in Indianapolis and beyond.

• Cast members are encouraged to promote the show to help grow visibility.

6. What’s expected of me as a cast member?

• Participate in scheduled filming sessions.

• Be open to interviews and group activities that help shape the storyline.

• Respect fellow cast members and uphold the show’s mission of representation and empowerment.

• Help promote the show on your own platforms to build audience engagement.

7. Is there a chance for future opportunities?

• Yes. As the show gains traction, Havvard Productions plans to expand into future seasons, merchandise, and larger projects.

• Early cast members will be recognized as founding faces of the franchise.